Refund & Cancellation Policy

We want you to be happy with your purchase. Here is exactly how cancellations, returns and refunds work.

Physical products

• Before shipment: cancel for a full refund.
• After delivery: contact us within 14 days to request a return. Items must be unused and returned in their original condition.
• Damaged or incorrect items: contact us within 7 days of delivery with photos so we can arrange a replacement or refund.

Approved refunds are returned to the original payment method. Return shipping is paid by the buyer unless the item arrived damaged or incorrect.

One-time services

• Before work starts: cancel any time for a full refund.
• After work starts: you may cancel and receive a refund for the portion of work not yet completed. Completed work is delivered to you.
• After final delivery and approval: payments are non-refundable.

Monthly maintenance plans

Cancel any time by email. Cancellation takes effect at the end of the current billing month; you will not be charged again. Partial months are not refunded.

How to request a refund

Email us with your name, the service purchased, and the reason for your request. We reply within 2 business days, and approved refunds are returned to the original payment method within 5–10 business days.

Third-party costs

Fees paid to other companies on your behalf (domains, hosting, premium themes or plugins) are non-refundable once purchased.

Contact us

Keygate Technologies LLC
30 N Gould St Ste 4000, Sheridan, WY 82801
Email: support@keygatetech.com
Phone: +1 (914) 520-4115